In the Season 6 episode of “Superstore” titled “Customer Appreciation,” Jonah (Ben Feldman) gets put in his place.The corporate executives at Zephra — a tech conglomerate that owns the Cloud 9 superstore chain — have been stressing the importance of customer appreciation surveys, using those oft-ignored links at the bottom of every receipt to rank the efficiency, popularity, and general value of each store — never mind that, as Dina (Lauren Ash) says, people only use receipts “to spit out gum and for murder alibis.”Still, if that’s what matters to corporate, that’s what matters to the workers.
Cheyanne (Nichole Sakura) puts the most people-pleasing employees on the registers, hoping their charm will buoy the store’s score, and then she discovers a harsh truth: Jonah is not good with customers.
Maybe he once was, but now there are complaints that he talks too much at checkout and makes the store’s guests uncomfortable.
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